Vogtec warrants to its consumer purchaser any of its products to be free of defects in material, workmanship and performance for a period of 14 months from date of invoice or 12 months from the date of installation whichever is earlier.

Terms & Conditions

Vogtec does not warrant that the functions contained in any software and firmware programs will satisfy particular purpose or requirements, or that the operation of this program will be uninterrupted or error free.
Notwithstanding anything herein above to the contrary, any third-party developed and licensed software that is not branded by VOGTEC as a VOGTEC Product or any non-VOGTEC developed software that is included with a Product in an unmodified condition under license from a third-party is not warranted by VOGTEC and carries only the warranty of the licensor.
Vogtec does not warrant that the functions contained in any software and firmware programs will satisfy particular purpose or requirements, or that the operation of this program will be uninterrupted or error free.

(a)the Product is not used under normal use;

(b)the Product is not properly serviced by certified technicians or maintained under proper environmental conditions;

(c) the Product is subject to abuse, misuse, errors, omissions, negligence, accident, vandalism or theft; (d) damage to the Products by flooding, fire, lightning, power surges, “dirty”power, or acts of God;

(e)the Product is modified or altered without written authorization from VOGTEC;

(f)anyone other than VOGTEC fails to follow specific restrictions in operating instructions;

(g)payment for Product has not been timely made;

(h)the Product is installed or used in combination or in assembly with products that (1) are not supplied or authorized by VOGTEC, (2) are not compatible with or are of inferior quality, design or performance to the Products or (3) causes a diminution or degradation in functionality;

(i)the Product is received improperly packed or physically damaged;

(j)the Product is damaged due to use without designated protections.

With regard to defective Products or components thereof, VOGTEC will, at its election, either, repair and/or replace the alleged defective Product, or grant a reimbursement credit for the defective Product. Parts repaired or replaced will be under warranty throughout the remainder of the original warranty period only. With regard to a sof-tware program design defect, to the extent it prevents the program from providing specified functionality or operating as intended by VOGTEC and prevents beneficial use of the Product.
VOGTEC will use its best efforts to devise a suitable corrective solution to the problem within a reasonable period of time. Should said action, however, not substantially resolve the problem, then VOGTEC reserves the right to incorporate such solution into a new release of Software. The above constitutes the sole obligation of VOGTEC and the exclusive remedy of partner under this Warranty, or any other legal obligation of VOGTEC with respect to any Product.
The responsibility of VOGTEC to honour the Warranty is predicated on receiving timely written notice of the alleged defect(s) with as much specificity as is known within thirty calendar days of the malfunction or by the expiration of the warranty period, whichever occurs first. VOGTEC shall have the right to inspect and test the Product to determine, in its reasonable discretion, if the alleged malfunction is due to defects in material or workmanship caused by VOGTEC. Unless waived by VOGTEC, purchaser agrees to return (prepaid) the allegedly defective Product or component to VOGTEC for inspection, testing, repair and/or replacement.
The above warranty is in lieu of all other warranties, express or implied, from VOGTEC and there are no other warranties that extend beyond the face of this warranty. All other warranties, including the implied warranty of merchantability and the implied warranty of fitness of a particular purpose relating to use or performance of the product, including its parts, are excluded and disclaimed.
In no event shall VOGTEC under any circumstances, be liable for, nor shall purchaser (Directly or Indirectly) be entitled to, any special, consequential, incidental, indirect, punitive or exemplary damages as a result of the sale or lease of Product, including, but not limited to, failure to timely deliver the Product or failure of Product to achieve certain functionality or arising out of the use or inability to use the Product, in whole or in part and including, but not limited to, loss of profit, loss of use, damage to business or damage to business relations. VOGTEC shall not be liable for personal injury or property damage unless caused solely by VOGTEC.
The Purchaser shall have to bear Cost of returning the goods under Warranty such as Freight, Postage, Courier, Clearing and Forwarding, Custom Duties, other Taxes, for both ways, sending and returning the repaired goods. The Purchaser shall have to either insure the product or assume liability for loss or damage during transit.
TThis warranty is not transferable and applies only to the original purchaser of the Product.
Except for the obligations specifically set forth in this Warranty Policy Statement, in no event shall Vogtec be liable for any direct, indirect, special, incidental or consequential damages whether based on contract or any other legal theory and where advised of the possibility of such damages.
Vogtec reserves the right to waive off or make any changes in its warranty policy without giving any notice.All legal course of action subjected to China Jurisdiction only.

Copyright @ Shenzhen Vogtec Technology Co.,Ltd.Guangdong ICP 17022409-1